Refund policy
Refund & Returns Policy
At Ezzyrol, we offer a 30-day money-back guarantee on all online purchases. If you change your mind, you may return your item within 30 days of delivery for a full refund, provided it is unused, undamaged, and returned in its original packaging.
Return Shipping
• Customers are responsible for return shipping costs for change-of-mind returns.
• For faulty items under warranty, we will cover the return postage.
Manufacturer warranty :
Damages caused by usage is not covered by manufacturer warranty.
Damages arising from Airlines handing is not covered by manufacture warranty. Please contact the relevant airline for compensation.
How to Return
1. Submit a returns request via our Contact Us page.
2. Arrange a return label and update us with return tracking information
Refunds
• Refunds are processed within 3 working days of receiving the returned item.
• Funds will be returned via your original payment method.
• Klarna orders will be updated accordingly.
We reserve the right to refuse refunds for items returned damaged or not in resaleable condition.
Faulty Items & Warranty
Our products include a 1-year warranty. If a fault arises, please refer to our Warranty Policy and complete the form with relevant details and images.
Order Cancellations
Orders can be cancelled prior to dispatch. If already shipped, please return the item under our 30-day policy.
In-Store Purchases
• For unwanted items, contact the original retailer.
• Faulty items must be returned to the store within 12 months with proof of purchase.